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Showing posts from September, 2024

Unlocking Service Excellence: Key Highlights from Salesforce Winter '25 Release for Service Cloud

Introduction  The Salesforce Winter ’25 release brings many new features and enhancements, aimed at optimizing your Service Cloud experience and elevating service delivery. From the innovative My Service Journey (Beta) to enhanced messaging capabilities, let’s dive into what this release offers. My Service Journey (Beta) The My Service Journey (Beta) feature is designed to streamline and enhance your Service Cloud implementation. This tool offers a comprehensive view of your org’s capabilities, helping you identify potential upgrades and tailor your Service Cloud environment to meet specific business goals.      Key Benefits:       Comprehensive Insights: Gain a holistic view of your organization’s current service  capabilities and potential areas for optimization.      Tailored Business Goals:  Select specific objectives, such as boosting productivity, and the feature will guide you through optimizing relevant service areas. ...

Understanding 2GP Packages in Salesforce: A Comprehensive Guide

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Salesforce has revolutionized how developers build and deploy custom applications with its package development capabilities. Among these, the second-generation packaging (2GP) model offers advanced features and flexibility for creating and managing Salesforce packages. In this blog, we'll delve into the essentials of 2GP packages, their benefits, and how to leverage them effectively. Why Transition to 2GP? While 1GP has served many developers well, 2GP offers a more flexible and efficient approach to packaging. With 2GP, you gain access to modern DevOps practices, better source control integration, and improved versioning and dependency management. Implementing 2GP: A Technical Overview Step 1: Create a Salesforce DX Project Begin by setting up a Salesforce DX project using the Salesforce CLI. This involves creating a repository in your source control system to manage the metadata for your app. Step 2: Develop Your App Create a scratch org using Salesforce Extensions for VS Code, a...